B2B Systems Site Reliability Engineer (AI)

Location: Remote in Poland. Applications are accepted only from candidates based in Poland who have sponsorship to live and work in Poland. Periodic attendance at a hirify.global office or collaborative work location may be required for specific events.

Company

hirify.global develops Apple device management and security software for organizations, schools, and healthcare providers worldwide.

What you will do

• Partner with engineering teams to define service-level objectives, error budgets, and reliability indicators.
• Investigate complex production issues across application, data, infrastructure, and network layers using logs, metrics, traces, profilers, and AI-assisted analysis.
• Create technical documentation, runbooks, architecture notes, postmortems, and proofs of concept for technical and non-technical audiences.
• Eliminate systemic toil through automation, AI agents, infrastructure tooling, and process improvements.
• Build the context, integrations, tests, and guardrails required for safe and reliable AI-authored changes.
• Lead cross-team reliability initiatives, mentor engineers, support critical customer escalations, and improve the SRE practice.

Requirements

• At least 5 years of experience in software engineering, SRE, or production operations.
• Strong production troubleshooting skills across the stack, including profilers, heap and thread dumps, query plans, traces, logs, and metrics.
• Hands-on experience operating production services on AWS, including services such as EC2, S3, EKS, RDS/Aurora, and CloudFront.
• Experience with observability tools such as Grafana, Prometheus, or LogicMonitor; infrastructure as code; and production-grade automation in a general-purpose language.
• Experience with Agile development processes and clear technical documentation for technical and non-technical audiences.
• Strong judgement in applying AI and hands-on experience with agentic development tools such as Claude Code, Cursor, or Copilot, including scoping, verification, and safe production use.

Nice to have

• SQL query optimization and database engine tuning.
• CI/CD tooling such as GitHub Actions or Jenkins.
• Experience with chaos engineering, fault injection, disaster recovery, or FinOps practices.
• Bachelor's degree or equivalent combination of relevant experience and education.

Culture & Benefits

• Open and flexible culture based on trust, respect, ownership, and continuous improvement.
• Remote work with periodic in-person collaboration for selected events and important moments.
• Opportunity to work with a small, empowered engineering team and contribute to software used by more than 75,000 global customers.
• Supportive leadership and a clear career path for professional growth.
• Work focused on Apple platform innovation, reliability, and secure device management.