Service Delivery Manager (Fintech)

Location: Makati City, Philippines; hybrid and flexible working

Company

hirify.global provides wealth management technology and services for financial institutions, including private banks, wealth managers, investment managers, retail banks, and neobanks.

What you will do

• Govern end-to-end service delivery across services, teams, and lifecycle phases.
• Align client expectations with delivery feasibility and provide structured options to Service Managers.
• Govern non-incident escalations by establishing clear ownership, next steps, and decision forums.
• Coordinate pre- and post-delivery governance checkpoints, documenting risks, residuals, and ownership.
• Identify recurring incidents and regressions, initiate appropriate Problem Management follow-up, and support KPI and risk reporting.
• Lead task forces and coordinate teams resolving major incidents and their root causes.

Requirements

• Strong understanding of service delivery governance, AMS or SaaS models, and complex operating environments.
• Experience in service delivery, AMS, operations, or complex IT environments, including client-facing work and governance forums.
• Ability to influence stakeholders without hierarchical authority and establish clear ownership and next steps.
• Structured, factual communication under pressure, with the ability to frame trade-offs and risks objectively.
• Fluent English, written and spoken, is required.

Culture & Benefits

• Hybrid and flexible working is available for most employees.
• Collaborative, supportive, and inclusive working environment.
• Equal-opportunity approach to hiring, compensation, and promotion.
• Opportunity to work with leading financial institutions in a global organization.