Incident Manager

Location: Budapest, Hungary; hybrid work with 3 days in the office per week. A valid working visa for Hungary is required.

Company

hirify.global and Crayon have joined to form a global, AI-powered software and cloud solutions provider operating across more than 70 countries with over 13,000 professionals.

What you will do

• Coordinate the resolution of major incidents and lead subject matter experts during incident response.
• Create and manage major incident and problem tickets, assign tasks, handle escalations, maintain documentation, and ensure ticket closure.
• Coordinate communications with technical teams, support functions, and stakeholders during major incidents.
• Manage problem ticket lifecycles, track root cause analyses, and prepare internal and external reports and statistics.
• Facilitate major incident and problem management meetings and maintain the knowledge base.
• Review incident management processes and propose improvements to increase efficiency and operational stability.

Requirements

• Degree in Information Technology or equivalent professional experience.
• At least 3 years of relevant professional experience and knowledge of ITIL practices and frameworks.
• Fluent or professional Hungarian and English; intermediate English is listed as a minimum requirement.
• Process-oriented mindset with strong problem-solving, communication, reliability, independence, and attention to detail.
• Ability to participate in an on-call rotation outside regular working hours.
• Strong team-player attitude.

Nice to have

• Knowledge of banking IT processes.
• Experience with ServiceNow systems.

Culture & Benefits

• Global company culture built around six core values.
• Mentorship and support during the start of employment.
• Training and lifelong learning opportunities.
• Recognition through the President’s Club.
• Continuous improvement of internal structures and feedback practices.