IT Support Officer (AI)

Location: Lille, France; fully remote. Remote work is supported from home or hirify.global offices in Paris, Lille, or London. Occasional face-to-face recruitment stages and on-site technical support may be required.

Company

hirify.global develops AI-powered advertising technologies and sustainable infrastructure for programmatic advertising across web, apps, connected TV, video, and audio.

What you will do

• Deploy, maintain, secure, and track the lifecycle of Apple laptops and peripherals.
• Manage onboarding and offboarding, including device setup, access provisioning, equipment recovery, and SaaS account changes.
• Administer software licenses, user rights, groups, and renewals across Google Workspace, Slack, Notion, and the wider SaaS stack.
• Provide level 1 and 2 support through Jira Service Management, resolve escalations, document solutions, and address recurring issues.
• Maintain the Notion knowledge base and create clear self-service documentation for employees.
• Implement IT automation and support compliance with security and data protection policies.

Requirements

• Strong hands-on experience administering and troubleshooting macOS in an all-Apple fleet.
• Proven Jamf experience, including enrollment, policies, deployment workflows, and configuration profiles.
• Experience with Jira Service Management, ServiceNow, or an equivalent service desk tool.
• Demonstrable experience creating and maintaining structured technical documentation, with immediate comfort using Notion.
• Fluent English and French are required to support international operations.
• Strong user focus, analytical problem-solving skills, and an interest in AI-driven operational documentation and logic flows.

Nice to have

• Experience administering Okta users, groups, application assignments, and SSO.

Culture & Benefits

• Flexible remote environment with access to offices in Paris, Lille, and London.
• Collaborative culture focused on ownership, data-driven decisions, pragmatic problem-solving, and continuous improvement.
• Regular social events and company gatherings.
• Training programs, career check-ins, internal mobility, and periodic performance feedback.
• Health and pension plans covering employees and their families.
• Swile meal card.

Hiring process

• Discussion with Talent Acquisition about motivations, ambitions, and the hirify.global mindset.
• Analytical and business logic tests.
• Interviews with team members and the future manager, followed by reference checks.