Customer Service Intern (Process Improvement)

Location: Venlo, Netherlands

Company

hirify.global develops connectivity solutions that help people, information, and ideas connect across complex digital environments.

What you will do

• Support the simplification and standardization of customer service processes.
• Map and analyze workflows covering order management, returns, claims, delivery issues, and customer inquiries.
• Identify process inefficiencies, customer pain points, rework, and opportunities to improve resolution times.
• Develop current-state and future-state process maps for key workflows.
• Create and maintain SOPs, work instructions, playbooks, FAQs, templates, and quick-reference guides.
• Collaborate with Customer Service, Sales, and other stakeholders to prioritize improvements, measure results, and support change adoption.

Requirements

• Enrollment in Business Administration, Customer Experience, Operations Management, Process Management, Supply Chain, Commercial Economics, or a related study program.
• Interest in process improvement, operational excellence, and customer experience.
• Strong documentation, organizational, analytical, communication, and stakeholder-management skills.
• Ability to gather requirements effectively and maintain attention to detail.
• Fluent English required.

Nice to have

• Familiarity with Lean or Six Sigma process improvement methodologies.

Culture & Benefits

• Structured development opportunities through a regional internship program.
• Cross-functional exposure and collaboration with global teams.
• Practical experience in a flexible work environment.
• Opportunities to contribute to customer experience and operational improvement initiatives.