6 дней назад
Order Management Leader (Electrification)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Order Management Leader (Electrification): Managing customer order, technical, payment, and claims resolution in a manufacturing environment with an accent on cross-functional coordination, CRM, SAP, and process efficiency. Focus on leading customer issue resolution, coordinating order changes and escalations, and improving documentation and order management workflows.
Location: Apodaca, Nuevo León, Mexico; onsite
Company
develops solutions that help industries operate more efficiently and cleanly, with this role supporting the Electrification business.
What you will do
- Manage the resolution of customer order, technical, payment, and service issues.
- Lead post-sales activities and customer claims management, ensuring factory-related issues are addressed.
- Coordinate order changes, order completion, expediting requests, credit management, account blocks, suspensions, tracking, and customer communication.
- Work with Sales, Operations, Supply Chain, Production, Finance, Engineering, Customer Service, and other cross-functional teams.
- Collect and archive order documentation and record process assumptions and decisions in relevant systems.
- Analyze forecasting, pacing, and other statistics to improve process efficiency and customer satisfaction.
Requirements
- Bachelor’s degree in Industrial Engineering, Business Administration, Engineering, Supply Chain, or a related field.
- At least 5 years of experience in Order Management, Customer Service, Customer Relationship Management, or a related field within manufacturing.
- Experience with Make-to-Order, customized, or made-to-specification manufacturing processes.
- Strong CRM and customer relationship management experience, including escalations and cross-functional coordination.
- Advanced knowledge of SAP and proficiency in Power BI; experience with SAP transformation or migration projects is preferred.
- Advanced English required. Strong project management, analytical, problem-solving, communication, stakeholder management, and team leadership skills are expected.
Culture & Benefits
- Collaborative, customer-focused, and high-performing team environment.
- Opportunity to lead a team and strengthen customer relationships.
- Opportunity to drive improvements across the order management process in a manufacturing environment.
- Employment is subject to compliance with local employment requirements and processes.
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