Customer Success Manager (Finnish and English Speaking)

Location: Espoo, Finland

Salary: €47,000–€59,000 annual

Company

hirify.global provides reporting, analytics, and performance management solutions for finance and data teams across more than 32,000 organizations.

What you will do

• Serve as the primary strategic advisor for enterprise and mid-market customers.
• Build executive relationships and lead renewals, quarterly business reviews, and success reviews.
• Manage renewal pricing, contract terms, offers, forecasting, pipeline accuracy, and reporting.
• Drive onboarding, product adoption, engagement, and long-term value realization.
• Identify expansion opportunities and partner with Sales on upsell and cross-sell strategies.
• Share customer feedback with Product, Support, and Leadership while developing customer champions, references, and case studies.

Requirements

• Experience in renewals, account management, or customer success with enterprise or mid-market customers.
• Experience managing large and complex customer portfolios in a covered CSM model.
• Background in B2B SaaS, software products, or services.
• Bachelor’s degree required; MBA preferred.
• Finnish and English speaking ability required.
• Proficiency with Salesforce, Gainsight, and CRM or customer success platforms, plus strong negotiation, contract analysis, communication, and analytical skills.

Nice to have

• CSM-related certifications such as Gainsight, Success Coaching, or Pragmatic Institute.
• Familiarity with CPQ, NetSuite, SalesLoft, and contract lifecycle management tools.

Culture & Benefits

• Work in a fast-paced, global environment with minimal supervision.
• Collaborate cross-functionally with Sales, Legal, Finance, Product, and Support.
• Additional bonus eligibility may apply for non-sales roles.
• Background checks are required where permitted by country, state, or province.
• Commitment to equal employment opportunity and pay transparency.