Forward Deployment Engineer (AI)

Location: Manila, Philippines

Company

hirify.global develops software solutions for observability, IT operations, automation, and secure business transformation.

What you will do

• Engage with customers to understand business priorities, technical requirements, operational challenges, and transformation goals.
• Architect tailored solutions that improve visibility, resilience, automation, and operational efficiency.
• Design and execute complex Proof of Concept and Proof of Value engagements, validating integrations, business value, and adoption readiness.
• Demonstrate AI-assisted workflows, intelligent operations, and data-driven decision support.
• Build prototypes, integrations, technical validations, and lightweight production-oriented workflows using scripting and automation.
• Support deployments, troubleshoot customer environments, advise stakeholders, and share field feedback to influence product direction.

Requirements

• Hands-on scripting and automation experience with one or more of Python, PowerShell, Bash, or API-based integrations.
• Understanding of observability, IT operations, infrastructure monitoring, hybrid IT, automation, or incident response.
• Working knowledge of AI technology trends and their practical application to IT operations, observability, automation, or customer workflows.
• Experience communicating with customers at both basic-user and advanced technical levels, including network and system administrators.
• Experience with cloud platforms such as AWS and Azure, including IaaS, PaaS, SaaS, and hybrid or distributed architectures.
• Bachelor’s degree in Business, Computer Science, Engineering, Information Technology, or a related discipline, or equivalent professional experience.

Nice to have

• 4+ years of experience in technical pre-sales, post-sales, solutions engineering, solutions architecture, technical consulting, software engineering, or a related role.
• 3+ years in a dedicated customer-facing technical role, ideally with a software vendor, cloud, cybersecurity, infrastructure, observability, or systems integrator.
• Experience with enterprise or strategic customers, observability platforms, infrastructure monitoring, ITSM, automation, incident response, or AI-enabled operations.
• Knowledge of infrastructure-as-code, orchestration, workflow tooling, networking protocols, network services, and multi-server administration.
• Relevant AWS, Azure, Kubernetes, networking, security, automation, or hirify.global certifications.

Culture & Benefits

• People-first environment focused on customer, employee, partner, shareholder, and community impact.
• Collaborative, accountable, and fast-paced working environment.
• Opportunity to mentor peers and enable partners and technical support teams.
• Work spans customer environments and internal product, engineering, customer success, and customer services teams.