10 дней назад
Network Support Engineer
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Network Support Engineer (Juniper/IP Networking): Supporting large-scale customer networks and resolving high-priority issues involving Juniper MX, PTX, and ACX products with an accent on routing, switching, troubleshooting, and customer escalation management. Focus on diagnosing complex network failures, restoring services, coordinating technical teams, and documenting root causes and preventive solutions.
Location: Heredia, Costa Rica; hybrid work with an average of 2 days per week from an HPE office
Company
is a global edge-to-cloud technology company helping organizations connect, protect, analyze, and act on data and applications.
What you will do
- Handle high-priority issues for selected HPE Juniper Networks customers using MX, PTX, and ACX products.
- Own sensitive customer issues, apply systematic troubleshooting, restore network services, and drive resolution to customer satisfaction.
- Build trust-based relationships with assigned accounts and participate in customer conference calls and face-to-face meetings.
- Coordinate with technical teams and Service Managers on escalations, knowledge transfer, and customer network understanding.
- Provide input on product and feature improvements related to reliability, availability, and serviceability.
- Create technical documentation, troubleshoot support issues, and maintain expertise as customer networks evolve.
Requirements
- Bachelor’s or Master’s degree in electrical engineering, computer science, or an equivalent field.
- 3+ years of experience in network support, including 2–3 years supporting large IP networks.
- 3+ years of customer support experience on site and by phone, including complex and high-profile customers.
- Strong communication, collaboration, problem-solving, customer management, customer service, and presentation skills.
- Knowledge of TCP/IP, subnetting, IP packet flow, OSI layers, OSPF, IS-IS, BGP, MPLS, RSVP-TE, L3VPN, and L2VPN.
Nice to have
- Experience with EVPN, SR-MPLS, and SRV6.
- Experience with Ixia or Spirent traffic generators, TCP replay tools, and network protocol analysis tools.
- Experience with Linux, FreeBSD, Shell, Python, Slax, or Perl.
Culture & Benefits
- Comprehensive benefits supporting physical, financial, and emotional wellbeing.
- Personal and professional development programs supporting career growth and opportunities across divisions.
- Inclusive workplace that values varied backgrounds and individual uniqueness.
- Flexible hybrid work arrangement balancing professional and personal needs.
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