3 дня назад
Service Manager/Customer Success Manager - Telco Customers (Networking)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service Manager/Customer Success Manager - Telco Customers (Networking): Managing service delivery, customer success, incidents, escalations, and post-sales relationships for large telecommunications service provider accounts with an accent on complex networking environments, executive communication, and cross-functional coordination. Focus on leading remediation plans, analyzing support and after-sales data, coordinating technical and logistics teams, and improving customer outcomes.
Location: Türkiye; hybrid schedule with an average of 2 days per week in an HPE office
Company
is a global edge-to-cloud technology company developing secure, AI-native networking and data solutions.
What you will do
- Own customer engagement and the post-sales service experience for a large telecommunications service provider.
- Coordinate communication and delivery activities across customers, sales, technical support, logistics, engineering, and product teams.
- Manage incidents, escalations, remediation plans, RMAs, installed-base records, and service entitlements.
- Lead recurring customer meetings, monthly and quarterly business reviews, account strategy updates, and executive communications.
- Analyze support and after-sales indicators, identify trends, and define actions to improve customer satisfaction and service outcomes.
- Support business partners and resellers in post-sales activities while setting clear ownership, accountability, and expectations.
Requirements
- Bachelor’s degree in Engineering, Computer Science, or an equivalent field.
- At least 5 years of relevant experience in service delivery or service management.
- Experience managing complex customers, service escalations, remediation planning, and cross-functional technical activities.
- Knowledge of IP-based networks or software technologies, including routing, switching, data center and campus networking, internet security, or network management.
- Strong customer management, communication, presentation, executive engagement, and data analysis skills; proficiency with Microsoft Office.
- Fluent spoken and written English and Turkish are required.
Nice to have
- Experience applying Customer Success concepts and methodologies.
- SAP, Salesforce CRM, Business Objects, or Tableau experience.
- ITIL or Juniper certification.
- Experience leading large technical accounts for service provider customers.
Culture & Benefits
- Health, financial, and emotional wellbeing benefits for employees and their families.
- Personal and professional development programs supporting career growth.
- Inclusive workplace that values varied backgrounds and individual uniqueness.
- Flexible approach to managing work and personal needs within the hybrid role structure.
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