ServiceNow CMDB / ITSM Process Integrator & Developer (ServiceNow)

Location: Remote within the United States; must reside and work in the United States. Local candidates may be expected to work at the client site in Rockville, Maryland, 1–2 days per week. Annual travel for conferences or collaboration may be required.

Salary: $98,614–$167,644 per year.

Company

hirify.global provides advisory, technology, and IT modernization services to public- and private-sector clients.

What you will do

• Define and communicate the CMDB product and service vision and roadmap.
• Gather and validate ITSM requirements with process owners, managers, stakeholders, and development teams.
• Design, configure, and implement ServiceNow ITSM capabilities using ITIL best practices.
• Implement Discovery and Service Mapping across CMDB classes and connect AWS environments to the CMDB.
• Improve CMDB governance and quality through data certification, audits, automated scripts, IRE policies, reconciliation, and CSDM 3-to-5 migration.
• Integrate CMDB data with Hardware and Software Asset Management and Flexera, while creating SOPs, dashboards, and reports.

Requirements

• Bachelor’s degree.
• ServiceNow Certified System Administrator certification.
• 6+ years of ServiceNow experience, including Discovery, Service Mapping, integrations, and CSDM migration.
• Strong knowledge of ServiceNow ITSM, workflows, administration, IT service management processes, and ITIL frameworks.
• Proficiency in JavaScript, REST/SOAP APIs, HTML, CSS, and web services.
• US citizenship or a Green Card and residence and work authorization in the United States are required for the federal contract.

Nice to have

• ServiceNow Certified Implementation Specialist – ITSM.

Culture & Benefits

• Full-time employment with a nationwide remote office arrangement in the United States.
• Collaboration with federal clients and professional development teams.
• Occasional conference or office travel for collaboration.
• Reasonable accommodations are available throughout the employment process.