Technician IS Desktop Support

Location: Thailand - MTHAI; on-site assistance is part of the role, with 0–25% travel.

Company

hirify.global is a global technology company with a 17,000-member workforce that develops products and solutions powering technology worldwide.

What you will do

• Provide first-line technical support through phone, email, ticketing systems, and on-site assistance.
• Diagnose and resolve Level 1 hardware, software, network connectivity, and Microsoft 365 issues.
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
• Manage user accounts, password resets, access permissions, incidents, and service requests.
• Escalate complex issues to Level 2 or Level 3 support teams and maintain timely resolution.
• Create technical documentation, user guides, knowledge base articles, and support IT infrastructure operations and projects.

Requirements

• Diploma in Computer Technology or a bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• 1–3 years of experience in IT support, helpdesk, service desk, or a similar technical support role; fresh graduates are welcome.
• Strong verbal and written communication skills in both Thai and English.
• Solid understanding of Microsoft Windows, Microsoft 365 applications, computer hardware and software troubleshooting, TCP/IP, LAN, Wi-Fi, and Active Directory or user account administration.
• Strong analytical and problem-solving skills, customer service abilities, and the ability to work independently and collaboratively.

Nice to have

• Experience with IT service management or ticketing platforms such as ServiceNow.
• Basic knowledge of cybersecurity principles and best practices.
• Experience supporting users in manufacturing, industrial, or multinational environments.
• ITIL Foundation, CompTIA A+, CompTIA Network+, or Microsoft certifications.

Culture & Benefits

• Work within a global organization focused on trust, empowerment, respect, diversity, and communication.
• Access employee development and career-growth programs.
• Contribute to a collaborative environment focused on innovation and community.
• Travel requirement is 0–25%.