Technical Support Engineer (PropTech)

Location: Bangkok, Thailand; full-time work from the Bangkok office. Shared collaboration hours are Monday–Thursday, 7–9am ICT, with flex time provided during the same week.

Company

RentSpree develops home rental software covering applications, screening, payments, and lease management for agents, landlords, and renters.

What you will do

• Handle and resolve tier 3+ technical support tickets through research, troubleshooting, documentation, prioritization, and escalation.
• Investigate system-level issues using APIs, databases, internal tools, and cross-team coordination.
• Manage service downtime, identify solutions to reduce outages, and support proactive monitoring and issue prevention.
• Update user data and serve as a database management point of contact for daytime operations.
• Coordinate between support specialists and development squads, helping resolve lower-level tickets and backing up the support queue.
• Manage HubSpot CRM administration, reporting, customer communications, and workflow improvements.

Requirements

• 3+ years of professional experience in technical support or a software-adjacent role, including escalated tier 3+ issues.
• Experience resolving complex technical issues end-to-end, including API and database inspection.
• Front-end web technology expertise, including HTML, JavaScript, and cross-browser debugging.
• Experience with SQL, RDBMS, Node.js, REST APIs, MongoDB, cloud platforms, and Kubernetes.
• Understanding of system architecture and database management, with experience coordinating between support and development teams.
• Intermediate or advanced English and ability to work from the Bangkok office.

Nice to have

• Experience with HubSpot CRM, Datadog, Postman, Microsoft Clarity, Jira, MongoDB Atlas, Auth0, GitHub, or Rootly.
• Previous experience mentoring support specialists and improving their technical capabilities.

Culture & Benefits

• Ownership, accountability, urgency, and a proactive approach to customer issue resolution.
• Transparent collaboration, constructive feedback, and respectful cross-team communication.
• Startup environment with evolving priorities, experimentation, continuous learning, and process improvement.
• Flexible scheduling outside the shared SpreeHours window, with flex time for required shared-hours work.