Spec Product Recall (Medical Devices)

Location: Mundelein, Illinois, United States; onsite

Salary: $21.75–$31.50 per hour

Company

hirify.global is a growing healthcare products organization offering medical products and related services.

What you will do

• Support customers, sales representatives, Quality Engineering, and other internal teams with product recall inquiries by phone and email.
• Coordinate assigned recall activities, including sub-recall notifications, in accordance with internal procedures and FDA regulations.
• Organize returned product areas and coordinate timely processing of recalled products.
• Issue return labels, RGAs, credits, and replacement products to resolve recalls.
• Maintain complete and accurate recall records and respond to recall-related inquiries within 24 hours.
• Collaborate with vendors and Quality Control personnel to reconcile returns and identify, segregate, and secure affected products.

Requirements

• High school diploma or GED required.
• 1–3 years of relevant experience in customer service, documentation management, regulated processes, or operational recall activities.
• Clear and professional communication skills for working with customers, vendors, and internal teams.
• Strong attention to detail and organizational skills for tracking returned products and maintaining recall records.
• Ability to follow written procedures and comply with recall, quality, and regulatory requirements.
• Advanced Microsoft Office skills, including Outlook, Word, and Excel; an associate’s degree is preferred.

Culture & Benefits

• Health insurance, life and disability insurance, 401(k) contributions, and paid time off for eligible employees.
• Access to an Employee Assistance Program, Employee Resource Groups, and Employee Service Corp.
• Continuing education and training opportunities.
• Inclusive workplace focused on belonging, career growth, and employee resources.