Technical Customer Support Specialist (Robotics)

Location: Switzerland (HQ - CH); onsite role with hands-on repair and flight-testing activities

Company

hirify.global is a Swiss robotics scale-up developing innovative drone products.

What you will do

• Act as the primary customer support contact, managing technical tickets from investigation through resolution.
• Diagnose hardware and software issues and coordinate solutions with engineering teams.
• Develop after-sales strategies covering support, maintenance, and spare parts management.
• Track field quality indicators, including MTBF and failure rates, and report recurring issues.
• Maintain the customer portal with FAQs, product documentation, troubleshooting guides, and self-service resources.
• Assist with drone repairs and flight-testing activities during peak periods and product demonstrations.

Requirements

• At least 5 years of experience in technical customer support, after-sales, or a related role.
• Technical education in electronics, mechatronics, robotics, or a related field.
• Strong hands-on technical mindset with the ability to troubleshoot complex hardware and software issues independently.
• Experience with hardware diagnostics, ticketing systems, and quality or reliability metrics such as MTBF and failure rate.
• Fluent English required.
• Flexibility, rigor, independence, and strong written and verbal communication skills.

Culture & Benefits

• Work in a dynamic, fast-growing Swiss robotics start-up environment.
• Contribute to innovative projects with measurable impact alongside a committed team.
• Access continuous training and personal benefits through a benefits platform.
• Work from modern offices in a start-up-focused compound with onsite restaurants, cafeteria, vending machines, and a gym club.
• Participate in a weekly gym session led by a professional coach.
• Enjoy team-focused initiatives, including an elected Chief Happiness Officer.