Senior Product Designer, Support (AI)

Location: Onsite at the hirify.global One North office in Singapore

Company

hirify.global is Southeast Asia's leading superapp, providing services for food delivery, mobility, financial management, and customer support.

What you will do

• Design user-centric solutions for internal and enterprise web tools and mobile applications.
• Lead design initiatives in complex problem areas with Product, Analytics, Engineering, and Business partners.
• Apply visual, interaction, content, and information architecture design across support experiences.
• Contribute to product strategy from a holistic, customer-centric perspective.
• Improve the design system and promote system-wide design approaches.
• Support design excellence through research, facilitation, feedback, knowledge sharing, and process improvement.

Requirements

• 4+ years of direct product design experience.
• Portfolio of recent design work in English demonstrating end-to-end workflow and project impact.
• Strong understanding of user experience design for web, mobile, or touch devices, including common front-end web development concepts.
• Hands-on experience in user interface design with a strong visual design sensibility.
• Experience defining problems, designing, validating, and delivering solutions for complex issues.
• Experience in service design, user research, Figma, and AI-powered design tools.

Culture & Benefits

• Work with a regional support technology organization developing Help Centre, self-service journeys, chatbots, automations, live chat, AI tools, and agent tooling.
• Medical insurance and term life insurance.
• Flexible benefits through hirify.globalFlex.
• Parental, birthday, and volunteering leave.
• Confidential employee assistance support and FlexWork arrangements with differentiated hours.