Consumer Research Specialist

Location: Hybrid role in Almaty, Kazakhstan, at 124/7 Yuri Gagarin Avenue

Company

inDrive develops services that support fair choices for millions of people across 47 countries.

What you will do

• Support marketing and product initiatives with customer research and data-driven insights.
• Contribute to tracking studies for delivery and finance verticals, including BHT and CHURN.
• Manage ad-hoc research projects end to end, from defining business questions and methodology to presenting results and implementing feedback.
• Coordinate research agencies, update briefs, control research tools and project delivery, and provide recommendations.
• Create research tools, analytics, and reports using DIY platforms.
• Maintain the research repository and analyze qualitative, quantitative, and external data to identify trends and opportunities.

Requirements

• Higher education in sociology, statistics, marketing, economics, or a related field.
• At least 2 years of relevant experience in a research agency or on the client side.
• Practical experience with quantitative research and a solid understanding of qualitative research methods.
• Strong proficiency in Excel or Google Sheets and PowerPoint or Google Slides.
• Strong analytical, communication, and presentation skills, with the ability to turn research findings into actionable insights.
• Advanced English at C1 level, both written and spoken.

Nice to have

• Experience with SPSS, R, or Python.
• Familiarity with AI tools for research, data analysis, and process automation.
• Spanish language skills.

Culture & Benefits

• Mentoring, career consulting, and learning programs.
• International collaboration and participation in the Global Talent Exchange Program.
• Company-wide challenges, awards, sports activities, and employee-led social impact and volunteering projects.
• Co-financed language courses and internal speaking clubs.
• Opportunities to work with colleagues across different countries and business areas.