12 дней назад
Customer Service Representative (SAP HANA)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Representative (SAP HANA): Managing end-to-end order management and customer support processes in Barueri, São Paulo, with an accent on key account service, supply chain coordination, and SAP HANA support. Focus on analyzing demand forecasts, optimizing inventory availability, resolving complex customer issues, and driving continuous operational improvement.
Location: Barueri, São Paulo, Brazil
Company
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What you will do
- Manage end-to-end customer service and order management processes.
- Partner with Supply Chain and Sales teams to analyze demand forecasts and optimize inventory levels.
- Provide daily support to business users on SAP HANA, troubleshoot issues, and promote adherence to operational processes.
- Manage strategic key account relationships, resolve complex customer issues, and maintain strong customer engagement.
- Use reporting and data analysis to support operational excellence, customer satisfaction, and business continuity.
Requirements
- Four-year or graduate degree in Business Administration, Economics, Sales, Marketing, or a related discipline, or equivalent demonstrated experience.
- Typically 2–4 years of experience in customer relationship management, customer service, customer experience management, account management, or a related field.
- Knowledge of customer service operations, order management, demand forecasting, inventory planning, and supply chain processes.
- Experience or knowledge in SAP HANA support, stakeholder management, reporting, and data analysis.
- Effective communication, results orientation, learning agility, digital fluency, and customer centricity.
Culture & Benefits
- Full-time employment.
- Cross-functional collaboration with Supply Chain, Sales, management, and business users.
- Work focused on customer satisfaction, ethical and legal compliance, and continuous improvement.
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