Customer Service Representative (SAP HANA)

Location: Barueri, São Paulo, Brazil

Company

hirify.global is a global technology company providing computing, printing, and related business solutions.

What you will do

• Oversee end-to-end customer service, order management, and customer support processes.
• Partner with Supply Chain and Sales teams to analyze demand forecasts, optimize inventory, and support product availability.
• Provide daily support to business users on SAP HANA, troubleshoot issues, and promote adherence to operational best practices.
• Manage strategic key account relationships, resolve complex issues, and maintain strong customer engagement.
• Report performance updates to management and contribute to process improvement, operational excellence, and business continuity.

Requirements

• Four-year or graduate degree in Business Administration, Economics, Sales, Marketing, or a related discipline, or equivalent experience.
• Typically 4–7 years of experience in customer relationship management, customer service, customer experience management, account management, or a related field.
• Knowledge of customer service operations, end-to-end order management, demand forecasting, and inventory planning.
• Experience with key account management, SAP HANA support, supply chain operations, reporting, and data analysis.
• Strong communication, customer-centricity, results orientation, learning agility, and cross-functional collaboration skills.

Culture & Benefits

• Full-time employment in an operational customer service and sales operations environment.
• Collaboration with Supply Chain, Sales, management, business users, and strategic customers.
• Role may provide direction to team activities and facilitate team decision-making.
• Commitment to equal employment opportunity and ethical and legal compliance.