QA Engineer (Service Desk) (Fintech)

Location: Fully remote across Europe, including the EEA, the UK, Switzerland, Ukraine, Moldova, Georgia, Armenia, Montenegro, Turkey, and the Western Balkans; applicants from other locations may be considered if they can work within Central European Time (CET)

Company

hirify.global provides white-label and SaaS solutions for EMI, PSP, e-commerce, and open banking platforms in the fintech industry.

What you will do

• Investigate customer-reported bugs and product issues from initial report through final resolution.
• Reproduce issues, identify root causes, and analyze logs, API requests, database records, documentation, and historical incidents.
• Collaborate with QA engineers, developers, Business Analysts, and other teams to obtain context and drive cases to resolution.
• Validate bug fixes and perform targeted regression testing across related functionality.
• Distinguish defects from configuration issues, integration problems, data-related cases, and expected product behavior.
• Prepare detailed bug reports and identify recurring problems to improve QA, support, and incident investigation processes.

Requirements

• 3+ years of experience in manual and semi-automated testing of web applications.
• 2+ years of hands-on API testing, including authentication flows, error handling, and payload validation.
• Experience testing payment systems, transactional flows, and basic third-party integrations.
• Knowledge of responsive design testing, browser developer tools, network analysis, Postman, Chrome DevTools, Swagger, and test management systems such as TestRail or Xray.
• Understanding of frontend-backend architecture, REST APIs, session handling, data flows, SQL, SDLC, STLC, and Agile processes.
• Analytical, proactive, autonomous, and detail-oriented, with a strong ownership mindset and attention to visual and behavioral UI issues.

Culture & Benefits

• Fully remote work with flexible hours within the CET time zone.
• 19 business days of flexible paid time off.
• Values-driven, friendly, and supportive work environment.
• Opportunities to participate in and contribute to conferences and community events.
• Matrix organizational structure designed to streamline communication and promote efficiency.
• Competitive compensation package based on experience.

Hiring process

• Application screening followed by a recruiter prescreening call.
• Test task, technical interview, and soft skills interview.
• Job offer followed by employment and background checks.