Lead User Experience Researcher

Location: Onsite in Irving, Texas, United States

Company

hirify.global operates a global convenience, restaurant, and fuel retail network and develops products and experiences for customers, employees, merchants, operators, and business partners.

What you will do

• Lead UX research across the product lifecycle, from discovery and concept evaluation through post-launch learning.
• Develop research strategies and plans aligned with product priorities and business objectives.
• Support Enterprise initiatives including merchandising, merchant tools, pricing, promotions, vendor systems, and related products.
• Partner with Product, Design, Engineering, directors, and business stakeholders to define research questions and inform product decisions.
• Design and execute qualitative and quantitative studies, synthesize findings, and create recommendations that drive alignment and action.
• Mentor researchers, review research deliverables, and advance research practices, tools, and processes.

Requirements

• At least 7 years of experience in UX research, experience research, human factors, market research, or a related discipline.
• Demonstrated success leading complex research initiatives and influencing product decisions.
• Strong experience with qualitative and quantitative research methods.
• Experience with enterprise, B2B, SaaS, workflow, or operational products.
• Excellent communication, facilitation, and stakeholder management skills, plus experience mentoring researchers or leading work across multiple teams.
• Bachelor’s degree in human-computer interaction, psychology, anthropology, sociology, human factors, information science, or a related field.

Nice to have

• Master’s degree or PhD in a related discipline.
• Experience in retail, merchandising, e-commerce, marketplace, or operational technology environments.
• Experience with service design, journey mapping, systems thinking, and Agile product development.
• Experience managing external research partners or vendors.
• Experience with modern research and insight platforms, including AI-assisted research workflows.

Culture & Benefits

• Research directly influences products used by store associates, merchants, operators, business partners, and customers.
• Close collaboration with product and design leaders supports customer-centered decision-making.
• The role owns a critical Enterprise product portfolio and contributes to the development of research practices across Product Development.
• This position is not eligible for visa sponsorship.