Fraud Investigator (Fintech)

Location: Hybrid role based in the Chicago, IL; Westlake, TX; and Denver, CO offices, with in-person attendance expected at least 3 days per week. Available shift: Tuesday through Saturday, 11:00am–8:00pm CT; Saturdays, 9:00am–6:00pm CT. Additional compensation zones include Lake Mary, Clearwater, and Gainesville, FL.

Salary: $23–$27 USD per hour in Zone 2; $22.10–$26 USD per hour in Zone 3. Eligible for a Robinhood bonus plan.

Company

Robinhood is a financial technology company building products designed to democratize finance and safeguard customer accounts and assets.

What you will do

• Investigate and mitigate bank and credit card fraud across debit and credit card transactions and other payment rails.
• Review suspected identity theft, account takeover, wire transfer fraud, payment fraud, and check fraud.
• Analyze financial data, account histories, and transaction records to identify irregularities, fraud patterns, and policy violations.
• Collaborate with Compliance, Risk, Legal, and Operations to resolve cases, maintain controls, and escalate issues.
• Contact customers, merchants, and third parties to conduct interviews and gather documentation and evidence.
• Document findings and resolutions in accordance with FCRA, regulatory, legal, and internal policy requirements.

Requirements

• 1–2 years of experience in fraud investigation, financial analysis, or a related role.
• Strong analytical, problem-solving, communication, and attention-to-detail skills.
• Knowledge of fraud operations, regulations, and fraud prevention techniques.
• Ability to work independently and handle sensitive information confidentially and professionally.
• Ability to work the Tuesday–Saturday shift and attend the office at least 3 days per week.

Nice to have

• Certified Fraud Examiner certification or a related credential.
• Anti-money laundering knowledge.

Culture & Benefits

• High-impact work focused on fraud prevention, financial security, and customer protection.
• Performance-driven compensation with bonus programs, equity ownership, and 401(k) matching.
• Health insurance, life and disability insurance, fertility benefits, and mental health benefits.
• Paid time off, sick time, company holidays, and parental leave.
• Flexible lifestyle wallet for wellness, learning, and other eligible expenses.
• Access to AI tools, ongoing AI skill-building, catered meals, events, and supported office workspaces.