Customer Service Representative 1

Location: Onsite in Ternat, Brussels-Capital Region, Belgium

Company

hirify.global is a global provider of construction accessories and engineered solutions, supporting structural connections, reinforcement, anchoring, and lifting systems.

What you will do

• Act as the first point of contact for customers from inquiry through order completion.
• Manage customer inquiries, quotations, orders, returns, credit notes, and administrative order flows.
• Maintain accurate customer, item, and order data across ERP, CRM, and other systems.
• Support billing activities, pricing checks, contract price validation, and financial follow-up.
• Register technical requests in C4C and process orders using systems such as SUMO, KORBO, and Configurator.
• Coordinate with Finance, Logistics, Procurement, Production, and Sales to resolve issues and support customers during peak workloads.

Requirements

• Bachelor’s degree level or equivalent administrative experience.
• 1–3 years of experience in administrative customer service or sales administration, ideally in a technical or industrial environment.
• Experience with customer communication by telephone and email, data management, documentation, and accurate order processing.
• Working knowledge of ERP systems such as Dynamics AX/D365 FO, SUMO, and KORBO, plus CRM tools such as C4C.
• Knowledge of Microsoft Office, invoicing, returns, credit notes, and financial follow-up processes.
• Dutch is required, along with good French and basic English.

Nice to have

• Experience in a technical or industrial environment.
• Familiarity with Plakaform, Plakatube, HBS Couplers, or Airtable CN.

Culture & Benefits

• Growth, development, and internal promotion opportunities.
• Competitive base pay and pension contribution.
• Flexible and hybrid working may be available depending on the role, although this position is listed as onsite.
• Benefits may include healthcare, medical insurance, and discounted shopping, depending on location and role.
• Ongoing personal learning and development support.