Director, Virtual Expert Services

Location: San Diego, California, United States

Base pay: $196,500–$266,000 per year, plus eligibility for cash bonus, equity rewards, and benefits.

Company

Global financial technology platform providing tax, accounting, credit, and business software and services.

What you will do

• Lead and scale service delivery operations, infrastructure, operating frameworks, and delivery models for a large seasonal workforce.
• Define and execute enterprise-scale strategy across a virtual, distributed organization, aligning people, processes, and technology.
• Improve customer and expert experiences, loyalty, issue resolution, and service outcomes at scale.
• Partner with product, operations, legal, and customer experience leaders to align tools, processes, and operating priorities.
• Lead teams through peak-season execution, risk mitigation, rapid decisions, and large-scale change adoption.
• Build leadership depth through hiring, development, retention, succession planning, and organizational continuity.

Requirements

• 10+ years of progressive leadership and operations management experience.
• Experience leading large, complex, and virtually dispersed organizations.
• Demonstrated success scaling leadership teams and delivering exceptional customer experiences.
• Strong record of data-driven decision-making, KPI management, accountability frameworks, and measurable business outcomes.
• Experience influencing executive and cross-functional stakeholders and leading technology adoption, operating model transformation, or rapid growth.
• Bachelor's degree or equivalent; advanced degree preferred.

Culture & Benefits

• Work within a large virtual workforce supporting professional tax and financial services.
• Commitment to diverse, inclusive, and equitable teams.
• Competitive compensation with performance-based cash bonus, equity rewards, and benefits.
• Regular fair-pay reviews across ethnicity and gender categories.