Field Service Technician I (iGaming)

Location: Dover, Delaware, covering the Dover and Harrington area and region; customer-site field work and travel to other department facilities may be required.

Company

Light & Wonder develops gaming technology, products, content, and land-based gaming equipment for casinos and operators.

What you will do

• Install, maintain, test, and troubleshoot electronic gaming machines, electronic table games, and related equipment at customer sites.
• Perform preventive maintenance, diagnostic tests, software settings, and functional testing to verify equipment operation.
• Use management terminals to monitor machine status and prepare accessories for installations and conversion projects.
• Complete incident reports, maintenance records, and daily or weekly technical logs in line with company and Gaming Commission standards.
• Follow field-service, vehicle, equipment-handling, ladder, electrical, and other safety procedures.
• Review customer issues with management and technical leads and maintain strong customer relationships.

Requirements

• At least 21 years of age, a valid driver’s license, and the ability to obtain and maintain required gaming licenses.
• One year of experience assembling, testing, and repairing electronic gaming devices, or six months of experience plus a related gaming school certificate, or equivalent experience.
• Basic knowledge of electricity, electronics, mechanics, network communication, network troubleshooting, and PC security risks.
• Ability to troubleshoot problems to the assembly level, read schematics and service manuals, and prepare installations with limited or no supervision.
• High school diploma or equivalent; college-level electronics training is helpful.
• Ability to lift and carry 50 pounds regularly for short distances and safely use hand tools, power tools, and moving equipment.

Culture & Benefits

• Customer-facing field-service work supporting regulated gaming operations.
• Ongoing access to field advisories and eLearning.
• Employment is subject to applicable gaming licenses, background investigations, security checks, and other regulatory or contractual requirements.
• Work includes travel to other facilities within the department when required.