14 дней назад
Collections Administrator (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Collections Administrator (Fintech): Managing delinquent customer accounts, reconciliations, case management updates, correspondence, and affordability assessments using Open Banking software with an accent on procedural accuracy and customer account administration. Focus on reconciling loans, processing complex customer documentation, and coordinating with customers and third-party representatives across the collections strategy.
Location: Hybrid in Milton Keynes, Buckinghamshire, with a minimum of 3 days per week in the office
Company
is a UK fintech using AI and Open Banking data to provide fair, affordable personal finance and assess customers' broader financial situations.
What you will do
- Manage delinquent accounts as they move through the collections strategy.
- Reconcile customer loans and complete administration tasks according to predefined procedures.
- Update case management systems and process hard-copy and digital correspondence.
- Liaise with customers, third-party representatives, field suppliers, debt collection agencies, and insolvency portfolio managers.
- Assess customer affordability using Open Banking software.
Requirements
- No previous collections or financial services experience is required; full training is provided on FCA regulation, including CONC7, DPA requirements, systems, and processes.
- Good Microsoft Excel skills or the ability to quickly learn VLOOKUP, PivotTables, and linked sheets.
- Strong attention to detail, consistency, and discipline when following predefined procedures across multiple IT systems.
- Willingness to learn about debt solutions such as payment arrangements, DMPs, IVAs, Trust Deeds, DROs, and Breathing Space.
- Ability to work collaboratively, meet team SLAs, and adapt to changing requirements.
- Familiarity with KPIs, targets, and quality assurance requirements.
Culture & Benefits
- Hybrid working with three days per week in the office.
- 25 days of annual leave plus 8 bank holidays.
- Two paid volunteering days per year.
- Equity participation and an employee loan.
- One month of paid sabbatical after four years.
- Free gym membership and a team wellness budget.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →