14 дней назад
Merchant Ops Analyst (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Merchant Ops Analyst (Fintech): Reviewing merchant KYC profiles, assessing business eligibility, and coordinating payment channel activations in a Southeast Asian payments platform with an accent on regulatory compliance, risk assessment, and operational accuracy. Focus on resolving onboarding issues, coordinating cross-functional teams and external partners, and maintaining reliable merchant activation workflows.
Location: Bangkok, Thailand
Company
provides payment infrastructure, APIs, eCommerce integrations, disbursement services, KYC solutions, and fraud prevention tools for businesses across Southeast Asia and other growth markets.
What you will do
- Review business profiles, submitted documentation, and merchant KYC cases for compliance with local regulations and internal standards.
- Assess LDD, BDD, business use cases, and merchant risk to determine eligibility and protect the company’s reputation.
- Coordinate payment channel activation submissions with external partners and internal Compliance, Risk, Product, Sales, and Partnerships teams.
- Track case progress, resolve operational and system issues, and help remove onboarding and activation delays.
- Gather documentation, retain evidence, manage reworks and KYC expiry dates, and complete ad hoc project management tasks.
- Meet quality and production targets while supporting continuous improvements to processes and tools.
Requirements
- Bachelor’s degree in Business Administration, Finance, Accounting, Communications, Computer Science, IT, or an equivalent field.
- 1–3 years of experience in a customer-facing or similar role; fresh graduates may also apply.
- Professional fluency in both English and Thai is required.
- Analytical, proactive, detail-oriented, flexible, and able to manage multiple priorities in a fast-paced environment.
- Strong communication skills, resilience, and the ability to propose solutions and meet delivery and quality targets.
- Standard proficiency with Microsoft Office or Google Workspace tools, including Word, Excel, PowerPoint, Google Docs, Sheets, and Slides.
Nice to have
- Experience in fintech or banking operations.
- Experience opening client or merchant accounts.
Culture & Benefits
- Cross-functional collaboration across multiple geographies.
- Exposure to payment flows, partner requirements, regulatory considerations, and merchant operations.
- Fast-paced, high-pressure environment focused on customer experience and operational quality.
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