Site Reliability Engineer (AWS)

Location: Remote-first role based in the United States; attendance at multiple company-wide and team-specific onsites is expected throughout the year. An office in Washington, DC is available for optional use.

Company

hirify.global provides a fundraising platform for nonprofit educational institutions, serving colleges, universities, and K-12 schools.

What you will do

• Operate, maintain, and improve production infrastructure in AWS.
• Build infrastructure as code with Terraform and support Kubernetes and Amazon EKS workloads.
• Improve observability through dashboards, alerts, service-level indicators, and platforms such as New Relic.
• Investigate incidents, identify root causes, implement durable fixes, and participate in the shared 24/7 on-call rotation.
• Partner with product engineers on application resilience, performance, reliability, and production-readiness initiatives.
• Maintain CI/CD pipelines, automate operational work, and create runbooks, system diagrams, and troubleshooting documentation.

Requirements

• Approximately 5+ years of experience in software engineering, infrastructure, systems engineering, SRE, platform engineering, DevOps, or equivalent practical experience.
• Hands-on experience operating production workloads in AWS and maintaining infrastructure with Terraform or a similar tool.
• Experience with New Relic, Datadog, or another modern observability platform, as well as production incident troubleshooting and on-call rotations.
• Experience building or maintaining CI/CD pipelines and making targeted changes to application or automation code.
• Working knowledge of Linux, networking, distributed systems, and relational databases.
• Strong communication skills and the ability to explain root causes, manage scoped projects, and communicate risks and tradeoffs.

Nice to have

• Experience with Ruby or Ruby on Rails.
• PostgreSQL administration or performance tuning.
• Kubernetes, Amazon EKS, Redis, OpenSearch, or Amazon RDS experience.
• Experience operating enterprise SaaS products at scale or working with payments, fintech, regulated systems, SOC 2, or similar compliance programs.
• Familiarity with SLOs, SLIs, error budgets, capacity modeling, or load testing.

Culture & Benefits

• Remote-first work with a distributed team across more than 30 U.S. states.
• Regular company-wide and team-specific onsite gatherings, partner institution visits, and retreats.
• Blameless postmortems and a collaborative approach to reliability work.
• Inclusive, supportive, and learning-oriented work environment.