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14 дней назад

Customer Support Engineer - Tier 1 (German, French)

Формат работы
onsite
Тип работы
fulltime
Грейд
senior
Английский
c1
Страна
Egypt
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR
Customer Support Engineer - Tier 1 (German, French) (Windows Server/Backup): Troubleshooting and resolving enterprise customer issues across Commvault backup environments, Windows Server, networking, connectivity, and hardware with an accent on technical diagnosis, remote support, and customer communication. Focus on reproducing complex issues, performing root cause analysis, analyzing software bugs, and collaborating with development teams on time-critical problems.

Location: Cairo, Egypt; onsite customer support role

Company

hirify.global provides AI-powered cyber resilience, data protection, security, intelligence, backup, and recovery solutions for enterprise customers across on-premises and cloud environments.

What you will do

  • Troubleshoot and resolve critical technical support issues for enterprise customers.
  • Support Windows Server backup environments, including networking, connectivity, name resolution, performance, operating system, and hardware issues.
  • Provide phone, email, and remote desktop support for complex and time-critical problems.
  • Reproduce customer issues in-house, perform root cause analysis, and document software bugs or solution examples.
  • Work independently and collaboratively with development teams, customers, partners, and consultants.
  • Build labs and simulators and contribute to the Solutions Engine and online forums.

Requirements

  • Bachelor’s degree or equivalent experience.
  • At least 5 years of technical or customer support experience in enterprise environments.
  • Detailed knowledge of Microsoft Windows Server administration and troubleshooting, including event logs, crash and application dumps, network packet analysis, Windows Firewall, and VSS.
  • Knowledge of Active Directory, Microsoft operating system and application recovery, networking, backup theory, and data management fundamentals.
  • MCP, MCSA, or MCSE certification in Microsoft technologies.
  • Fluent English and fluency in German or French are required.

Nice to have

  • Experience with Microsoft SQL, clustering technologies, and SAN environments.
  • Experience with hirify.global or other backup products such as Veritas, Symantec, Backup Exec, Shadow Protect, NetBackup, Networker, Avamar, VEEAM, or TSM.
  • Strong customer relations, communication, prioritization, multitasking, and teamwork skills.

Culture & Benefits

  • Continuous professional development, product training, and career pathing.
  • Annual health check-ups, car lease program, and tuition reimbursement.
  • Personal accident cover and term life cover.
  • Collaborative support team environment with opportunities to build technical labs and grow professionally.

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