10 дней назад
Team Manager – Certificates Payments, Workers’ Compensation
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Team Manager – Certificates Payments, Workers’ Compensation (Workers’ Compensation Payments): Leading a team of 12 responsible for accurate, timely and compliant medical certificate payment processing with an accent on performance management, quality assurance and regulatory compliance. Focus on resolving complex payment queries, monitoring operational metrics, and driving process improvements that reduce errors.
Location: Melbourne, Victoria, Australia; in-person collaboration is prioritised
Company
’s Insurance Software and BPS business provides insurance platforms and operational services for claims, payments, policy administration, billing, analytics and digital engagement.
What you will do
- Lead, coach and develop a team of 12 responsible for workers’ compensation payments.
- Oversee end-to-end processing of medical certificate payments from injured workers and employers.
- Monitor workload, productivity, accuracy, quality and turnaround-time metrics.
- Conduct quality assurance reviews and address performance or processing issues.
- Collaborate with Case Managers, Return to Work specialists and finance teams to resolve payment queries.
- Identify process bottlenecks, implement improvements and communicate legislative changes to the team.
Requirements
- Experience leading teams in workers’ compensation, insurance or claims environments.
- Understanding of payment processing, medical certificate requirements and relevant legislation.
- Proven ability to improve team performance while maintaining accuracy and compliance.
- Strong organisational, analytical, problem-solving and time-management skills.
- Professional verbal and written communication skills for working with diverse stakeholders.
- Proficiency in claims management systems and Microsoft Office applications.
Nice to have
- Lean, Six Sigma or continuous improvement experience.
- Familiarity with the WorkSafe Victoria regulatory framework.
- Experience with process optimisation initiatives.
Culture & Benefits
- Exposure to end-to-end operations across payments, administration, finance and compliance.
- Opportunities to contribute to process improvement and transformation initiatives.
- Supportive leadership focused on capability building and career progression.
- Training, competitive remuneration and employment benefits.
- Inclusive workplace with a people-first approach and focus on community impact.
Hiring process
- Submit a resume through the application process.
- Participate in a thorough and fair hiring process.
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