Analyst Lead, Change Management (Payments)

Location: Nicosia, Cyprus; hybrid model with work from home and office

Salary: EUR 35,000–46,420 per year

Company

hirify.global provides financial services technology and payment-processing solutions for clients and organizations.

What you will do

• Lead technical discussions with clients, Relationship Managers, and internal teams on complex account needs and solution options.
• Develop account-specific technical strategies aligned with client goals, product roadmaps, and growth opportunities.
• Gather business requirements and perform gap analysis against current system functionality and product capabilities.
• Use knowledge of payment processing and hirify.global solutions to support product pipeline discussions and decision-making.
• Coordinate delivery, product, sales, and other stakeholders on client-driven product enhancements.
• Mentor colleagues and lead initiatives with a high degree of autonomy.

Requirements

• Bachelor’s degree in Business, Computer Science, or a related area, or equivalent experience.
• 7+ years of relevant experience in technical account management, client-facing technology, payments, software, or IT.
• Strong business requirements gathering, gap analysis, and technical solutioning skills.
• Excellent communication, influencing, and stakeholder management abilities.
• Strong judgement, autonomy, and ability to guide others and manage complex priorities.
• Availability to travel to client sites when required.

Nice to have

• Experience in payment systems or payment processing.
• Experience supporting regional or international clients.
• Experience working with delivery, product, sales, or software development teams.
• Advanced MS Excel skills.

Culture & Benefits

• Collaborative, flexible, and respectful work environment.
• Private medical insurance for employees and families.
• Provident fund and life insurance equal to three times base salary.
• 21 days of annual leave, increasing with length of service, plus public holidays.
• Wellbeing support, office facilities, store discounts, and regular social and charitable initiatives.