5 дней назад
AI Product Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
AI Product Manager (Autonomous CX Agents): Owns the product surface where AI agents resolve customer interactions without a human in the loop, with an accent on autonomy boundaries, evaluation systems, and customer visibility. Focus on designing journey-level A/B tests, improving autonomous coverage, launching autonomy features, and translating customer feedback into shipped product improvements.
Location: Remote; available in New York, Boston, Chicago, Romania, or Toronto
Company
builds a connected multi-agent CX platform for consumer brands, combining sales, support, social, voice, and customer intelligence.
What you will do
- Own the autonomy product surface, defining where agents can act without human intervention and expanding those boundaries as trust and evaluations improve.
- Build evaluation suites, automated testing, and performance monitoring to improve autonomous resolution and catch issues before customers do.
- Give customers real-time visibility into automated coverage, escalations, and the reasons behind them.
- Design and run journey-level A/B tests across agent flows and use results to guide product decisions.
- Own customer onboarding, automation, feature launches, enablement, demos, and co-selling with sales.
- Act as a forward-deployed PM when needed by working directly with customers, scoping live problems, and shipping improvements quickly.
Requirements
- 3+ years of Product Manager experience in CX, ecommerce, helpdesk, or AI automation.
- Strong problem-solving ability and ownership of ambiguous product problems.
- Daily experience building with AI tools such as Claude, Cursor, v0, or similar.
- Comfort running structured experiments and A/B tests to improve product metrics.
- Technical fluency with webhook systems, OAuth flows, and complex integrations.
- Confidence working directly with customers, running demos, and co-selling with sales.
Nice to have
- Experience building trust or visibility features such as dashboards, coverage reporting, or status pages.
- Experience implementing or rolling out complex systems for enterprise customers.
Culture & Benefits
- Fully distributed, globally oriented, async-first work environment with low bureaucracy.
- High ownership, direct communication, writing over meetings, and a focus on measurable outcomes.
- Premium ChatGPT, Claude, Perplexity Pro, Cursor, and Lovable accounts, plus a quarterly budget for additional tools.
- Learning budget and regular knowledge sharing around AI workflows.
- Salary plus equity or stock grants.
Hiring process
- AI-assisted screening tools may be used, while final hiring decisions are made by humans.
- Human-only review can be requested.
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