Customer Liaison Officer (Mental Health)

Location: Hybrid, based in South Africa; working hours are 9am to 5pm on shifts.

Company

hirify.global provides employer-focused mental health solutions through clinical care and an AI-powered technology platform.

What you will do

• Answer calls to the National Support Centre and enter caller information accurately and promptly.
• Route calls to the appropriate specialised unit and create service enquiries for callers using support facilities.
• Assess client needs, provide referrals, and conduct client satisfaction surveys.
• Complete high-volume data entry, correct records, and clean datasets to maintain reliable reports.
• Monitor incoming call flow, allocate work based on urgency and specialisation, and support project coordination.
• Provide administrative support to the National Support Centre Manager, including report preparation and office management.

Requirements

• Matric / Grade 12 qualification.
• Ability to work hybrid from South Africa.
• Availability for 9am to 5pm shift work.
• Strong accuracy and speed in high-volume data entry.

Culture & Benefits

• Work in a mental health organisation focused on access, clinical effectiveness, and cost efficiency.
• Contribute to a support centre serving clients through telephone-based services.
• Work with an AI-powered integrated mental health care and technology platform.
• Equal opportunity employment environment.