Technical Customer Support, Support II

Location: Penang, Malaysia; hybrid work

Company

hirify.global develops smart solutions that help organizations, employees, customers, and partners work more effectively.

What you will do

• Troubleshoot and resolve moderately complex technical issues across multiple Zebra products.
• Manage multiple support tickets, prioritize workload, and meet service-level agreements.
• Collaborate with cross-functional teams to resolve customer challenges.
• Improve support processes and tools based on customer pain points.
• Develop and deliver training content for entry-level support specialists.
• Participate in technical reviews and contribute to product improvement discussions.

Requirements

• High school education, an equivalent vocational qualification, or relevant experience.
• At least 1 year of work experience.
• Experience with AI-driven tools such as machine-learning diagnostic systems, virtual assistants, or predictive maintenance solutions.
• Analytical skills for evaluating technical issues and identifying root causes.
• Intermediate knowledge of hardware, software, and cloud-based systems.
• Ability to multitask, prioritize, guide peers, and manage small projects.

Culture & Benefits

• Hybrid work with adaptable hours.
• Summer Flex Fridays and Focus Fridays.
• Annual company-wide well-being day.
• Up to 10% travel may be required.
• Sedentary work primarily involving sitting or standing.