Global Product Support Manager (Semiconductor Equipment)

Location: Milpitas, California, United States; 25–40% global travel required

Salary: $181,000–$265,467 annually

Company

hirify.global provides semiconductor inspection tools, metrology systems, process solutions, and computational analytics for electronics manufacturing.

What you will do

• Own customer experience, service quality, escalation governance, and customer-facing reviews for a semiconductor product family.
• Set Cost of Service targets, manage labor mix and utilization, and drive continuous improvement and FCO planning.
• Own fleet availability and performance commitments, using field data to identify systemic risks and improve reliability.
• Lead field readiness for new product introductions, including training, documentation, FRU planning, tooling, hedge kits, beta support, and readiness gates.
• Set regional technical support coverage strategies and develop follow-the-sun operating models.
• Coordinate matrixed work across NPI, Sustaining, Technical Support, Engineering, Manufacturing, and Division teams.

Requirements

• 8+ years of experience in semiconductor capital equipment service, engineering, or operations, including 3–4+ years in leadership or management.
• Bachelor’s degree or higher in Mechanical, Electrical, Industrial, or a related engineering field.
• Direct customer-facing experience with top-tier semiconductor fabs and ownership of L4 or executive-visibility escalations.
• Experience with Cost of Service, P&L, labor categorization, headcount planning, budgets, and forecasts.
• Fluency with data and analytics; experience with Snowflake, Power BI, Streamlit, SQL, Python, or R.
• Wafer-handler or server/data-system product experience and willingness to travel globally 25–40%.

Nice to have

• Master’s degree in engineering or a related field.
• Knowledge of advanced packaging, hybrid bonding, 3D NAND, EUV/High-NA, or AI/HPC silicon.
• Experience with LLM copilots, agentic systems, vector search, and knowledge engineering.

Culture & Benefits

• Full-time employment with medical, dental, vision, life, and voluntary benefits.
• 401(k) with company matching and employee stock purchase program.
• Paid time off, company holidays, and family care and bonding leave.
• Tuition reimbursement, student debt assistance, financial planning, wellness, and career development programs.
• Responsible use of AI is supported, while AI-generated responses are not permitted during interviews unless approved as an accommodation or invited.