Bilingual Customer Service Representative - Spanish

Location: Dayton, Ohio, United States. The role is based in the office, with an eligible hybrid schedule allowing work from home up to two days per week after training.

Company

hirify.global provides software solutions and customer support for business operations.

What you will do

• Support customers by phone and internet with software applications.
• Explain how to use applications in customers' day-to-day operations.
• Apply critical thinking and problem-solving skills to resolve customer issues.
• Maintain a high standard of customer service and support.
• Work collaboratively in a team environment.

Requirements

• Excellent verbal and written Spanish and English.
• Strong critical-thinking, analytical, and problem-solving abilities.
• Ability to work effectively in a team environment.
• Previous customer service experience is preferred.

Culture & Benefits

• Classroom, mentor-led on-the-job, and online training.
• Medical, dental, vision, and life insurance, plus a health savings account.
• 401(k) with up to 6% matching.
• Paid vacation, sick days, and holidays.
• Professional development, referral bonuses, promotion from within, and employee discounts.
• Onsite dining facility, fitness center, medical center, and sports, social, and volunteering activities.