CRM Manager (iGaming)

Location: Limassol, Cyprus — 100% on-site, office-based. Remote and hybrid work are not available. Full-time schedule, Monday to Friday. A relocation package is provided for the move to Cyprus.

Company

hirify.global provides casino and sports betting platforms, combining product execution, localization, local partnerships, compliance, and customer experience.

What you will do

• Develop and optimize CRM strategies to improve customer retention, loyalty, engagement, and lifetime value across the customer lifecycle.
• Execute personalized multi-channel campaigns and customer journeys.
• Analyze customer data and behavior to build audience segments and generate actionable insights for offers, campaigns, and promotions.
• Collaborate with cross-functional departments to align promotions and offers with business objectives.
• Monitor KPIs, evaluate campaign performance, and provide reports and insights on engagement, retention, and revenue.
• Monitor competitor activity and maintain compliant, competitive CRM practices.

Requirements

• Extensive CRM growth, retention, and player engagement experience in Spanish-speaking LATAM markets, especially Chile.
• Demonstrated iGaming experience with knowledge of player lifecycles, bonus mechanics, and loyalty programs.
• High-level English proficiency, written and verbal.
• Experience in a results-driven CRM management role with measurable business outcomes.
• Strong understanding of CRM systems, data analysis, and technical interpretation of customer insights.
• Excellent communication and stakeholder collaboration skills.

Culture & Benefits

• Relocation package including flight tickets and two weeks of hotel accommodation.
• Attractive office location and facilities in Limassol.
• Collaborative and supportive work environment.
• 24 vacation days per year.
• Medical insurance.
• Birthday celebration presents.