CRM Manager (iGaming)

Location: Limassol, Cyprus — 100% on-site, office-based. Remote and hybrid work arrangements are not available. A relocation package is provided.

Company

hirify.global provides a platform for casino and sports betting brands, combining product execution, localization, local partnerships, compliance, and customer experience.

What you will do

• Review, evaluate, and approve multi-brand campaign calendars across markets.
• Analyze bonus mechanics, promotional values, and targeting rules against margin, player LTV, and commercial goals.
• Audit promotional integrity, bonus policy compliance, term transparency, and regulatory alignment.
• Identify and resolve calendar overlaps, communication fatigue, and conflicting promotions across player segments.
• Prepare calendar overviews, risk assessments, and performance forecasts for CRM Leadership.
• Collaborate with technical and product stakeholders to connect promotional calendars, automated triggers, and offer mechanics with the proprietary CRM engine.

Requirements

• 2–3 years of experience in CRM, bonus management, or retention operations within iGaming, online gaming, or high-volume fintech.
• Strong understanding of player promotional mechanics, bonus balance calculations, wagering requirements, and promotional ROI.
• Experience in oversight, auditing, or supervisory work with a strong focus on compliance, timing conflicts, and system logic.
• Strong decision-making skills and the ability to guide, critique, and align campaign plans.
• Comfort working with proprietary CRM back-office systems and complex promotional management tools.
• Professional-level written and verbal English for compliance communication, issue resolution, and executive reporting.

Culture & Benefits

• Full-time, Monday-to-Friday office-based work in Limassol.
• Relocation support including flight tickets and two weeks of hotel accommodation.
• Attractive office location and facilities.
• Collaborative and supportive work environment with team celebrations.
• 24 vacation days per year.
• Medical insurance.