Medical Information Manager (US Shift)

Location: Makati City, Philippines

Company

hirify.global provides consulting solutions across regulatory sciences, clinical research, quality and compliance, pharmacovigilance, medical information, and R&D technology for biotech, medical device, and pharmaceutical organizations.

What you will do

• Oversee medical information enquiry handling teams and ensure efficient workload distribution, service quality, and compliance with client instructions and company SOPs.
• Provide and oversee verbal and written clinical and technical information related to client products.
• Ensure accurate reporting of adverse events, product quality complaints, and pregnancy information, including literature searches and enquiry logging.
• Monitor team performance against KPIs, investigate complaints and deviations, implement corrective and preventive actions, and support client and regulatory audits.
• Coach, mentor, train, and evaluate staff while managing recruitment, headcount planning, performance reviews, and conflict resolution.
• Support client implementations, operational meetings, business development activities, and onboarding programs for US-focused teams.

Requirements

• Professional degree such as RPh, PharmD, PhD, MD, RN, DVM, or another healthcare degree; alternatively, at least 5 years of contact center management experience or 4 years of biotech, pharmaceutical, or clinical experience.
• Degree in life science, pharmacy, or an equivalent field, with knowledge of medical information services, healthcare systems, and applicable regulations, codes, and guidelines.
• Understanding of the pharmaceutical industry, medical information trends and technologies, and contact center tools.
• Demonstrated medical and technical writing skills, with the ability to interpret complex scientific data and summarize it verbally or in writing.
• Strong managerial, organizational, project management, delegation, communication, analytical, critical thinking, decision-making, and problem-solving skills.
• Ability to support staff across multiple locations, adapt to changing client priorities, and maintain professionalism in difficult or stressful situations.

Culture & Benefits

• Inclusive workplace focused on diversity, equity, inclusion, collaboration, innovation, and entrepreneurship.
• Employees based within a reasonably short commute of an office are encouraged to work on a hybrid basis when agreed with their manager.
• Applications are reviewed personally by the recruitment team without AI screening tools.
• Applicants receive an outcome after the recruitment process.