Director of Product Design (AI)

Location: Fully remote; open to US-based applicants only.

Salary: $226K–$242K plus equity.

Company

hirify.global develops customer support software used by more than 10,000 companies and is building AI capabilities for customer experience teams.

What you will do

• Lead and develop a small team of experienced product designers as a player/coach through critique, design reviews, occasional individual projects, and clear standards for craft and ownership.
• Own design principles, standards, guardrails, decision records, interaction models, and product patterns that enable consistent, high-quality experiences.
• Set priorities and resourcing for the hirify.global Design System, drive adoption across Product and Engineering, and partner on architecture, patterns, and Figma/code parity.
• Define the product point of view on trustworthy AI experiences, including communication, user control, error handling, and progression from assistance to action.
• Evolve design workflows, tooling standards, design debt management, collaboration with Product and Engineering, code prototyping, and AI-assisted delivery practices.
• Shape product direction with Product and Engineering, allocate designers to priority workstreams, and partner with Brand Design on cohesion between marketing and in-app experiences.

Requirements

• 10+ years of product design experience, including 3+ years managing designers, with accountability for both product experience and the people creating it.
• Exceptional product and design judgment, strong attention to craft, and experience making complex B2B software simple and intuitive.
• Experience building or meaningfully evolving a design system that teams adopted, and translating design judgment into principles, patterns, and systems.
• Strong perspective on AI and the future of product design, including using AI in design practice and creating AI experiences customers can trust.
• Experience managing principal- or staff-level designers, giving them meaningful scope, and improving their effectiveness.
• Strong cross-functional product leadership, technical fluency sufficient to earn engineers' trust, and experience using data and customer research in decision-making.
• Exceptional communication and remote leadership skills, including clear writing, direct feedback, trust-building, alignment, and design-culture development on a distributed team.

Culture & Benefits

• Fully remote work with a culture built around ownership, curiosity, empathy, generosity, craft, openness, and continuous improvement.
• Flexible time off with holidays and vacations chosen by the employee.
• 12 weeks of fully paid parental leave for all new parents, including adoption and foster care.
• Home office and coworking stipends, including up to $300 per month for coworking.
• $1,800 yearly professional development stipend.
• Top-tier health insurance for employees and dependents in the US or Canada.

Hiring process

• Interviews are conducted as human-to-human conversations; candidates may use preparation tools but should not use AI assistants live during interviews.
• hirify.global uses Brighthire for interview notes and review, and Ashby for applicant tracking.