20 дней назад
Customer Support Coach (Hospitality SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Support Coach (Hospitality SaaS): Supporting hotel customers through phone, email, and chat while troubleshooting software issues and improving product adoption with an accent on hospitality operations, customer relationships, and feedback collection. Focus on resolving escalations, creating training materials, and helping customers navigate system updates.
Location: Thailand; fully remote
Company
develops a unified hotel management software platform used by hospitality properties worldwide.
What you will do
- Support hotel properties in using the software.
- Resolve customer questions through phone, email, live chat, and other support channels.
- Troubleshoot escalated issues and make outbound customer calls.
- Build strong customer relationships to support loyalty, retention, and software adoption.
- Collect customer feedback and requirements for future product releases.
- Create and update training materials while keeping current with system updates.
Requirements
- At least 1 year of hands-on front-of-house hospitality operations experience at a hotel or resort.
- Experience as a Front Desk Agent, Night Auditor, Guest Services professional, Revenue Manager, Assistant Manager, or in a similar hotel role.
- Native or fluent English and Thai.
- Excellent communication, problem-solving, emotional intelligence, and learning agility.
- Computer and systems proficiency.
- Compatible graduation course or more than 2 years of proven experience in the area, plus a reliable internet connection.
Nice to have
- Previous customer service experience.
Culture & Benefits
- Remote-first and fully remote work environment.
- PTO in accordance with local labor requirements.
- Monthly Wellness Fridays with an extra-long weekend.
- Fully paid parental leave.
- Home office stipend based on country of residence.
- Professional development through University, manager training, upskilling, and knowledge transfer.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →
