Senior Service Delivery Manager (FinTech)

Location: Manila, Philippines; hybrid attendance at the SimCorp office twice per week is required.

Company

SimCorp operates in financial technology and provides services to prestigious financial clients as part of hirify.global.

What you will do

• Manage service delivery for multiple clients or projects, ensuring agreed scope, quality, and timelines.
• Serve as the primary client contact for service-related needs and issue resolution.
• Coordinate personnel and tools to support service delivery goals.
• Monitor KPIs, SLAs, client feedback, project performance, and delivery risks.
• Collaborate with cross-functional teams and senior leadership on service performance, reporting, and business alignment.
• Improve delivery processes, reduce costs, maintain compliance, and mentor junior service delivery staff.

Requirements

• Typically 5+ years of experience in service delivery or a related field.
• Strong problem-solving skills with a structured and analytical approach.
• Ability to navigate complexity and ambiguity and influence without formal authority.
• Collaborative working style and a growth mindset.
• Willingness to travel as required.
• Flexibility to attend the Manila office twice per week under the hybrid policy.

Culture & Benefits

• Collaborative, curious, courageous, and customer-success-driven working environment.
• Focus on skills development, relationship building, and client success.
• People-centered culture supporting inclusion, professional growth, and continuous development.
• Applications must be submitted in English through the career site.

Hiring process

• Applications are processed continually through the company’s career system.
• Approximate CV review time is three weeks.
• Candidate feedback may be requested during the process.