Customer Service Representative (Polyurethanes)

Location: Krakow, Poland

Company

hirify.global is an industry-leading, people-oriented chemicals company with a diverse international workforce and a strong focus on safety and ethics.

What you will do

• Act as the main contact for EAME B2B customers and provide order and delivery updates.
• Manage the full order-to-delivery lifecycle in SAP and related systems, including order entry, documentation, invoicing, and follow-up.
• Coordinate with Sales, Supply Chain, Planning, Logistics, Credit Control, warehouses, and logistics providers.
• Resolve order, transport, documentation, and customer issues to support on-time, in-full delivery.
• Manage vendor-managed inventory, consignment processes, accruals, rebates, and commission settlements where applicable.
• Promote the customer web portal, support continuous improvement, and follow complaints and claims through to closure.

Requirements

• 1–5 years of experience in B2B customer service or a similar customer-facing role.
• Strong communication, stakeholder management, relationship-building, problem-solving, and attention-to-detail skills.
• Ability to work proactively and independently, manage multiple priorities, and perform accurately under pressure.
• Fluent Polish and English.

Nice to have

• Knowledge of SAP Atlas or SAP B1.

Culture & Benefits

• Work within an international EAME Customer Service team.
• Collaborative and multicultural working environment.
• People-oriented culture with a family-like atmosphere.
• Strong emphasis on safety and ethics.