8 дней назад
Senior Manager - Best Practice
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Manager - Best Practice (Business Analysis/Operations): Leading business and operational analysis for Client Care Centre initiatives with an accent on data-driven insight discovery, performance measurement, and value realization. Focus on developing data models and reporting views, identifying root causes and business impacts, and translating complex findings into recommendations for senior stakeholders.
Location: Taguig City, National Capital Region (Manila), Philippines
Company
helps clients achieve lifetime financial security and live healthier lives through financial and health-related services.
What you will do
- Lead business and operational analysis across Client Care Centre initiatives.
- Identify trends, root causes, risks, opportunities, and business impacts.
- Define and track pre- and post-release success measures and explain variances between expected and actual outcomes.
- Develop and maintain data models, reporting views, dashboards, and operational performance metrics.
- Present complex problems and data-driven insights to business leaders and senior stakeholders.
Requirements
- Bachelor's degree in Business, Operations, Analytics, or a related field, or an equivalent combination of education and experience.
- 5+ years of relevant experience in business analysis, operational performance, process improvement, analytics, or comparable operations environments.
- Advanced Microsoft Excel skills, including pivot tables, formulas, data analysis, and operational reporting.
- Working proficiency in Tableau, including dashboard and reporting-view development or maintenance.
- Strong understanding of process efficiency, capacity, productivity, and operational performance metrics.
- Excellent communication, influencing, judgment, prioritization, and stakeholder-management skills.
Nice to have
- Experience in a Call Centre, Client Care Centre, or similar operations environment.
- Post-secondary education in business, analytics, or a related discipline.
Culture & Benefits
- Work with experienced colleagues and supportive leaders.
- Environment focused on professional growth, empowerment, and meaningful client impact.
- Values include caring, authenticity, boldness, inspiration, and impact.
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