Principal Customer Success Manager (FinTech)

Location: Vienna, Austria; hybrid workplace model

Company

SimCorp, an independent subsidiary of hirify.global Group, provides integrated front-to-back investment management solutions for investment and asset managers.

What you will do

• Build and maintain strategic relationships with major and complex customers, including C-level stakeholders.
• Develop success plans, governance models, and quarterly business reviews to support measurable business outcomes.
• Drive customer adoption by coordinating users, functional specialists, and technical experts.
• Own renewal activities, improve net retention, identify optimization opportunities, and position relevant products and services.
• Collaborate with Sales, Go to Market, Offer Management, and Client Services on customer experience, business cases, and complex renewals.

Requirements

• Knowledge of investment management or buy-side technology, with extensive experience in the asset management or asset owner industry value chain.
• Experience with customer success planning, adoption programs, and value realization.
• Ability to influence business process and operating model decisions and manage multiple stakeholders.
• Strong customer focus, commercial acumen, communication, organization, and problem-solving skills.
• Fluency in English and German required.

Culture & Benefits

• Flexible working hours and a hybrid workplace model.
• Attractive salary, bonus scheme, and pension.
• Three weeks per quarter for IP sprints focused on skill development and company contributions.
• Personalized professional development and a people-centered, collaborative environment.

Hiring process

• Applications are submitted in English through the career site and are reviewed continually.
• The approximate CV review time is three weeks.
• Candidate feedback is collected during the process.