Customer Support Executive (HK Clients, Malaysia-Based Remote | Cantonese/Mandarin Speaker)

Location: 100% remote, but candidates must be based in Malaysia, have a suitable home workspace there, and have the legal right to work in Malaysia. Employment pass sponsorship is not available. Core hours are Monday to Friday, 9:00 AM–6:00 PM Malaysia/Hong Kong time.

Company

hirify.global provides software-enabled corporate secretarial, accounting, bookkeeping, compliance, and digital banking services for micro and small businesses.

What you will do

• Provide customer support through email, live chat, and phone for Hong Kong clients.
• Follow up on customer feedback and document submissions.
• Guide clients through onboarding and hirify.global’s digital platforms.
• Troubleshoot incorporation, accounting, and service-related issues, escalating when needed.
• Collaborate with Sales, Compliance, Corporate Secretary, Accounting, and Technology teams.
• Identify recurring customer pain points and recommend workflow or help-center improvements.

Requirements

• Bachelor’s degree in any field.
• Fluent spoken English and Cantonese are required.
• At least 2 years of customer support experience; SaaS or professional services experience is preferred.
• Experience using digital tools such as Zendesk, Aircall, Slack, and Gmail.
• Must be based in Malaysia and have the legal right to work there.
• Ability to work Monday to Friday, 9:00 AM–6:00 PM Malaysia/Hong Kong time.

Nice to have

• Mandarin language skills.
• Exposure to the Hong Kong market or knowledge of Hong Kong business regulations.
• Experience in a fast-paced startup or scale-up environment.
• Ability to identify practical AI applications.

Culture & Benefits

• Work from home with flexibility to adjust start and finish times when communicated proactively.
• Competitive salary, paid time off, and holiday schedules.
• Eligible employees may participate in the employee share ownership plan.
• Training programs, autonomy, and opportunities for personal and professional growth.
• Inclusive, diverse, and kindness-focused B Corp environment.
• Employees may work fully remotely from anywhere in the world for one month each year.

Hiring process

• One-way video interview or initial Talent Acquisition screening call.
• Technical interview with the Hiring Manager, including a live case study and roleplay.
• Behavioural assessment with a leadership team member followed by one professional reference check.
• Background screening may cover education, criminal history, political exposure, and bankruptcy or adverse credit history.