Buyer Support Specialist (SaaS)

Location: Remote in the Philippines; standard Monday–Friday hours with collaboration across GMT, AEST, and EST time zones.

Company

hirify.global provides merchant-of-record payment infrastructure for digital product companies and serves software sellers globally.

What you will do

• Respond to end-user queries from software companies by email.
• Search for transactions and process refund and subscription cancellation requests.
• Escalate advanced and complex queries through the appropriate internal channels.
• Build knowledge of hirify.global products and develop the ability to handle increasingly advanced queries.
• Collect feedback, report issues, improve processes, and participate in team meetings.

Requirements

• 0–2 years of experience in customer support, customer service, or another customer-centric role, or strong motivation to begin a customer-focused career.
• Proficient English communication skills are required.
• Ability to work remotely from the Philippines during standard Monday–Friday hours.
• Strong empathy, organisation, investigative thinking, and written and verbal communication skills.
• Ability to collaborate across time zones, share feedback, learn continuously, and make decisions in a fast-paced environment.

Nice to have

• Experience supporting customers at a SaaS company.
• Knowledge of Zendesk or another helpdesk platform.
• Technical confidence and experience working autonomously and collaboratively.

Culture & Benefits

• Inclusive, transparent, collaborative, and respectful culture.
• Remote-first flexibility, with the option to work from company hubs or combine remote and office work.
• Unlimited holidays and four months of paid family leave for all team members.
• Annual learning fund, regular internal and external training, and ongoing professional development.
• Growth opportunities into Level 1 Customer Support and specialist roles.