Technical Account Manager, DXA (London)

Location: London, United Kingdom

Company

hirify.global provides the hirify.global Experience Cloud, a SaaS platform for managing customer, employee, patient, candidate, and resident experiences.

What you will do

• Lead end-to-end implementations of Digital Experience Analytics software.
• Gather customer requirements and create technical specifications.
• Support client meetings, quality assurance, user acceptance testing, and product launches.
• Analyze digital experience data to identify trends, pain points, and growth opportunities.
• Present actionable insights to senior stakeholders and advise clients on improving platform value and KPIs.
• Collaborate with client, Product, and Sales teams to resolve technical issues and align solutions with strategic goals.

Requirements

• 2+ years of experience in a client-facing technical, professional services, or closely related role.
• Bachelor’s degree or equivalent experience, with an interest in technology and the ability to learn independently.
• Experience with the full software lifecycle, from program design and build through UAT and launch.
• Technical knowledge of JavaScript, HTML, CSS, and XML.
• Ability to analyze large volumes of data and translate technical complexity into clear business recommendations.
• Strong communication skills and a focus on client success, platform adoption, and continuous improvement.

Nice to have

• Experience with tag management systems, A/B testing tools such as Optimizely, VWO, or AEP, and Voice of Customer platforms.
• Experience with Google Analytics, Adobe Analytics, SFTP, APIs, SSH keys, or PGP keys.

Culture & Benefits

• Focus on transforming organizational culture through data and improving customer and employee experiences.
• Collaborative work with Product, Sales, and client teams.
• Equal opportunity workplace with support for reasonable application accommodations.