5 часов назад
Network Technician Level I (Networking)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Network Technician Level I (Networking): Monitoring and troubleshooting network infrastructure in a NOC with an accent on alert validation, Level 1 diagnostics, incident documentation, and escalation. Focus on managing TCP/IP, routing, switching, network services, ITSM tickets, and coordination with carriers, vendors, and advanced support teams.
Location: San Jose, Costa Rica; in-person collaboration is prioritized
Company
delivers managed IT outsourcing and enterprise technology services, including infrastructure, cloud, security, applications, analytics, and modern workplace solutions.
What you will do
- Monitor network devices and services using approved observability platforms.
- Validate alerts, assess initial impact, perform Level 1 diagnostics, and follow runbooks and SOPs.
- Create, classify, prioritize, and maintain incident and service-request tickets in the ITSM platform.
- Document incidents clearly, track cases through restoration or handoff, and escalate within SLA thresholds.
- Communicate with customers, internal stakeholders, carriers, ISPs, data-center teams, vendors, and resolver groups.
- Maintain operational documentation and contribute to training and continuous-improvement initiatives.
Requirements
- Technical diploma, university studies, or equivalent experience in networking, telecommunications, systems engineering, or information technology.
- Spanish is required for applicable Latin American operations.
- Availability to work rotating shifts, weekends, and holidays according to the coverage model.
- Knowledge of TCP/IP, IPv4, subnetting, routing, switching, VLANs, trunking, STP, DNS, DHCP, NAT, VPN, and wireless fundamentals.
- Basic understanding of OSPF, BGP, SD-WAN, firewalls, load balancing, and network technologies from vendors such as Cisco, Meraki, Aruba, Fortinet, Palo Alto, Check Point, or F5.
- Experience with ITSM and monitoring tools such as ServiceNow, SolarWinds, ScienceLogic SL1, NetBrain, or equivalent platforms.
Nice to have
- ITIL Foundation, CCNA, or an equivalent entry-level certification.
- Intermediate written and verbal English communication skills.
Culture & Benefits
- In-person collaboration with flexibility supporting wellbeing, productivity, and individual work styles.
- Team-oriented environment focused on learning, diversity, inclusion, ethics, and continuous development.
- Opportunities to participate in knowledge transfer, training, and operational improvement.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →