Senior Service Supervisor

Location: Service Center — Houston, Texas, United States. Travel up to 25%. The role requires occasional availability outside normal business hours and access to NOFORN data; US citizenship and proof of citizenship are required, and dual citizenship is not permitted.

Company

hirify.global provides naval power technology, reliable power systems, parts, and aftermarket services to the U.S. Navy, Coast Guard, Military Sealift Command, and Canadian Coast Guard.

What you will do

• Lead, schedule, dispatch, and support Field Service Technicians to meet customer schedules and quality standards.
• Coordinate production with Project Managers on larger-scale service projects.
• Work with Quality Managers on process-control procedures, testing, evaluation, and service documentation.
• Review service reports, condition-found reports, timecards, and expense reports.
• Assess workforce capabilities, create training plans, and coach employees on customer service and technical performance.
• Support staffing, recruiting, performance reviews, quoting, productivity improvements, and workplace safety.

Requirements

• Associate degree in diesel engine technology or equivalent experience; a bachelor’s degree is preferred.
• At least six years of industry or military experience working on medium-speed diesel engines.
• Knowledge of pneumatic systems, PLCs, electronic engine controls, and FM engine products.
• Strong leadership, communication, problem-solving, organizational, customer-service, and interpersonal skills.
• Working knowledge of Microsoft Word, Excel, and Project; ERP experience with Oracle or Salesforce is preferred.
• US citizenship is required for access to NOFORN information, and applicants must attest that they do not hold dual citizenship.

Nice to have

• At least four years of experience as an FM Field Service Technician.
• At least three years of supervisory experience in a service environment.
• Coursework in Fundamentals of Supervision and Project Management.
• Experience with Oracle or Salesforce ERP systems.

Culture & Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) plan with a 6% company match.
• Paid time off, paid holidays, and paid parental leave.
• Benefits begin on the first day of employment.
• Tuition reimbursement and professional-development opportunities.
• Potential travel hardship bonus when applicable.